Extensive Application Hosting is a more consultative approach to managed hosting, where Gen X Web Hosting staff become an integral part of the customers IT department. The customer has a dedicated team of experts who build a deep relationship with the customer’s hosting environment to enable the proactive identification of potential issues which could impact on the application. This includes monitoring, analyzing report trends, looking at future opportunities and emerging issues relevant to the hosting environment. Distinguishing support features include:
- Complete accountability for infrastructure up-time via comprehensive and custom monitoring to ensure maximum reliability and performance.
- Assignment of a lead technician to proactively consult on the technical requirements of the solution
- Project managed change control to ensure the smooth deployment, scaling and migration as and when needed.
Extensive Hosting is ideal for companies looking to outsource their mission-critical hosting operations to a focused, reliable and experienced hosting provider
Extensive Hosting has an additional 3 layers which sit on top of these Managed Hosting layers, which are:
Application Environment Optimization
Gen X Web Hosting optimize the specific needs of our customer’s complex application environment. This is achieved through our engineering team customizing security set up, monitoring thresholds, data storage and escalation procedures. Once optimization is complete, our security team performs an audit across all layers of the application hosting environment. All aspects of the application platform are optimized on an as needed basis as the application scales and/or evolves.
Application Problem Management
Gen X Web Hosting is responsible for seeing all infrastructure, managed service, database and application related incidents through to resolution. Cyberspace actively manages incidents, including a post issue summary and root cause analysis.
Application Scalability and Capacity Planning
Gen X Web Hosting is responsible for keeping a scalability plan based on the customer’s business projections to ensure smooth scaling during times of business growth. When producing a plan, we couple our expertise in scaling complex application environments with historical, trended data regarding the customer’s server, network and application resources. The plan is reviewed with the customer on a monthly basis and revisions are made as the business growth projection change.